Warranty

Warranty Policy

At eTrends, every refrigerator and freezer we sell is backed by meaningful warranty protection. This page explains the warranties that apply to your purchase, what they cover, and how E-TRENDS ECOMMERCE CORPORATION handles claims on your behalf.

Manufacturer's Official Warranty

Each product listed on etrendsecommerce.com carries the manufacturer's official warranty for the period stated on that product's individual page. This warranty covers defects in materials and workmanship under normal household use. The specific duration and scope vary by brand and model, so we encourage you to review the product page carefully before purchase. Your official proof of purchase from eTrends serves as your warranty document.

Implied Warranty Under Philippine Law

Beyond the manufacturer's warranty, your purchase is protected by the implied warranties established under Republic Act No. 7394, the Consumer Act of the Philippines, as well as the relevant warranty provisions of the Civil Code of the Philippines. These statutory protections guarantee that the appliance you receive is fit for its intended purpose and free from hidden defects. No agreement on our part can waive or limit the rights these laws grant you as a consumer.

Defective Items

Should your appliance arrive with a defect or develop a covered fault during the warranty period, eTrends will coordinate the claim directly with the brand's authorised service centre on your behalf. Depending on the nature and extent of the defect, the available remedies are:

• Free repair by an authorised technician;
• Free replacement with the same or an equivalent unit; or
• Full refund to your original payment method within 5 business days after we receive the item.

We arrange return pickup at no cost to you, so you will never need to transport a large appliance to a service centre yourself.

What Is Not Covered

Warranties do not extend to damage or failure resulting from the following circumstances:

• Physical damage caused by misuse, accidents, or improper installation not following the manufacturer's guidelines;
• Repairs, modifications, or servicing performed by technicians not authorised by the manufacturer;
• Normal wear and tear, cosmetic scratches, or damage caused by power surges beyond the appliance's rated tolerance;
• Use of the appliance for commercial or industrial purposes where the product is rated for residential use only.

How to File a Warranty Claim

Filing a claim is straightforward. Contact our customer service team and we will guide you through every step:

• Reach us by email at info@etrendsecommerce.com or through the contact form on our website.
• Customer service is available Monday to Saturday, 9:00 AM – 6:00 PM.
• Please have your order number, proof of purchase, and a brief description of the issue ready when you get in touch.
• We will assess your claim, liaise with the brand's authorised service centre, and keep you informed throughout the process.

Your rights as a consumer are important to us. E-TRENDS ECOMMERCE CORPORATION, registered with the Securities and Exchange Commission under Reg. No. 202307010671413, stands behind every product sold through eTrends and is committed to resolving warranty concerns fairly and efficiently.