Returns & Refunds
Returns & Refunds
At eTrends, we want you to be completely satisfied with every refrigerator or freezer you purchase from us. If for any reason you are not, our returns and refunds policy is designed to make the process as straightforward as possible — fully consistent with your rights under Philippine law.
60-Day Return Policy
You may return any item purchased from etrendsecommerce.com within 60 days from the date of delivery, for any reason whatsoever. This includes a simple change of mind. No lengthy explanations are required — your satisfaction matters more to us than the reason for the return.
Condition of Returned Items
To qualify for a return, the item must be:
- Complete, including all original accessories, manuals, and packaging materials;
- Free from damage caused by misuse, accident, or unauthorised modification;
- In a condition consistent with reasonable testing — you are entitled to inspect and operate the appliance to verify it meets your needs, as is normal when evaluating a product.
How to Request a Return
To initiate a return, simply send an e-mail to info@etrendsecommerce.com during our customer service hours, Monday to Saturday, 9:00 AM – 6:00 PM. Please include your order number and a brief description of the reason for the return. You may also use the contact form on our website. Our team will confirm your request and arrange everything from there.
Free Return Pickup
We will organise a return pickup at your delivery address at no cost to you. You will not be asked to courier the item yourself or shoulder any logistics fees. Once a pickup schedule is agreed, our appointed courier will collect the appliance directly from your location anywhere in the Philippines.
Inspection and Refund Timeline
Upon receipt of the returned item, our team will conduct a brief inspection to confirm its condition. Provided the item meets the return conditions stated above, your refund will be processed to your original payment method within 5 business days. Since all transactions on our platform are settled by credit or debit card (Visa or Mastercard) through a secure 3-D Secure payment page, refunds will be credited back to the same card used at checkout.
Defective or Incorrectly Delivered Items
Should you receive an item that is defective upon arrival or does not match your order, please contact us immediately at info@etrendsecommerce.com. In such cases, you are entitled to a free repair, replacement, or full refund under both the manufacturer's official warranty and the implied warranties provided by the Consumer Act of the Philippines (Republic Act No. 7394). These rights exist independently of and in addition to our 60-day return policy.
Exchanges
If you wish to exchange your appliance for a different model rather than receive a refund, please indicate this when submitting your return request. Our customer service team will confirm availability and guide you through the exchange process. Any price difference will be settled accordingly, with no additional delivery charges applied.
Your Rights Under the Internet Transactions Act of 2023
As an online consumer in the Philippines, you are protected by Republic Act No. 11967, also known as the Internet Transactions Act of 2023. This law guarantees your right to accurate product information, secure payment handling, and fair after-sales remedies from online merchants. All policies stated on this page are designed to comply fully with RA 11967 and its implementing rules.
For any concerns regarding your return or refund, please reach out to us at info@etrendsecommerce.com. We are here to help.