Shipping & Delivery

Shipping & Delivery

At eTrends, every order of a refrigerator or freezer is delivered free of charge to any address across the Philippines — whether you are in Metro Manila, the provinces of Luzon, the Visayas islands, or Mindanao. There are no delivery fees, no fuel surcharges, and no hidden costs added at checkout or upon receipt. The price you see is the price you pay.

Delivery Coverage and Timeframe

We ship nationwide. Once your order has been confirmed — meaning payment has been successfully processed and you have received an order confirmation from us — your appliance will be delivered within 2 to 3 business days. Business days are Monday through Saturday, excluding public holidays. Orders placed on Sundays or public holidays are queued for processing on the next business day.

Order Confirmation and Tracking

After your order is placed successfully, you will receive an email confirmation at the address you provided during checkout. This email contains your order reference number and a summary of your purchase. Once your item is dispatched, a follow-up email with tracking details will be sent so you can monitor the progress of your delivery. If you do not receive these emails, please check your spam or junk folder, then reach out to us at info@etrendsecommerce.com or through the contact form on our website. Our customer service team is available Monday to Saturday, 9:00 AM – 6:00 PM.

Large Appliance Delivery

Refrigerators and freezers are large, heavy appliances that require careful handling. Our logistics partners will deliver your unit to your door or to the ground floor of your building. Carrying the appliance to upper floors, positioning it inside the home, or connecting it to power points are not included in the standard delivery service and remain the responsibility of the buyer.

What to Check at the Time of Delivery

When your order arrives, please inspect the outer packaging carefully before signing any delivery receipt. Specifically, check for the following:

• Visible dents, punctures, or crushing on the box or protective wrapping
• Signs that the unit has been dropped or tipped over during transit
• Any discrepancy between the model number on the box and your order confirmation

If you notice damage to the packaging or to the unit itself, do not sign an unconditional receipt. Note the damage on the delivery receipt and take photographs immediately. Contact us at info@etrendsecommerce.com within 24 hours so we can arrange a prompt resolution under our returns and warranty policy.

Failed Delivery Attempts

Our delivery partner will make reasonable attempts to complete delivery at the address provided. If no one is available to receive the unit, the courier will leave a notice or contact you via the mobile number on your order. Please ensure that the recipient name, complete address, and contact number entered at checkout are accurate. If a delivery cannot be completed after the scheduled attempts, your order will be held pending re-delivery arrangements. For assistance, contact us directly through email or the contact form on etrendsecommerce.com.

Damaged Parcels and Defective Units

Units that arrive damaged or are found to be defective upon first use are covered by the manufacturer's official warranty as well as the implied warranty provisions under Republic Act No. 7394, the Consumer Act of the Philippines. In such cases, we will arrange free repair, replacement, or a full refund as appropriate. Return pickup is arranged by us at no cost to you.

For any delivery concern, write to us at info@etrendsecommerce.com during customer service hours: Monday to Saturday, 9:00 AM – 6:00 PM.

Delivery countries

We ship to the following countries under the same conditions: delivery time and free shipping.