Payment Methods
Payment Methods
At eTrends, we keep the checkout process straightforward and secure. All transactions on etrendsecommerce.com are processed in Philippine Pesos (PHP), and every price you see already includes the standard 12% Value-Added Tax. There are no hidden fees, no surcharges, and no additional charges collected upon delivery.
Accepted Cards
We currently accept the following payment cards:
- Visa (credit and debit)
- Mastercard (credit and debit)
At this time, we do not offer cash on delivery, bank deposit, e-wallet transfers, or any other payment option. All orders must be paid by card at the time of checkout.
Secure Payment Page and 3-D Secure Verification
When you proceed to pay, you are redirected to a dedicated, encrypted payment page. This page uses 3-D Secure (3DS) authentication — the industry-standard protocol supported by Visa and Mastercard — which requires you to verify your identity directly with your card-issuing bank before the transaction is completed. This extra step protects you against unauthorised use of your card.
Your card details are entered solely on this secure payment page. E-TRENDS ECOMMERCE CORPORATION does not store, retain, or have access to your full card number, CVV, or any other sensitive card data. Our systems record only the information needed to identify and fulfil your order.
When Your Card Is Charged
Your card is charged at the point of order placement, once 3-D Secure verification is successfully completed and your order is confirmed. You will receive an order confirmation by email shortly after. Delivery follows within 2–3 business days nationwide, at no additional delivery cost.
Official Receipt and VAT Invoice
In compliance with Philippine tax regulations, an official receipt will be issued for every completed transaction and sent to the email address you provided at checkout. This receipt serves as confirmation that the applicable VAT has been remitted. If you require a formal VAT invoice for business purposes, please contact us at info@etrendsecommerce.com and include your order number and registered business details.
Failed or Declined Payments
If your payment is declined, no charge is applied to your card. Common reasons include insufficient funds, card restrictions on online transactions, or a failed 3-D Secure verification. We recommend checking with your bank if the issue persists. You are welcome to retry using a different card or contact our customer service team through the contact form on this website or by emailing info@etrendsecommerce.com. Our team is available Monday to Saturday, 9:00 AM to 6:00 PM.
Refunds to Your Card
Should you return an item — whether for change of mind or any other reason — within our 60-day return window, refunds are processed to the original payment card. Once we receive the returned unit, the refund is completed within 5 business days. The time it takes to appear on your statement may vary depending on your bank.
For any payment-related concerns not addressed here, please reach out to us at info@etrendsecommerce.com.